Return, Refund & Warranty Policy

VESYNC Limited Product Return and Refund Policy

 

Return Policy

VESYNC (UK) LIMITED ("VESYNC") is committed to providing high-quality products and ensuring customer satisfaction. If you are not satisfied with your purchase, you may request a return within 30 days of receiving the product, regardless of the reason.

This return policy applies only to purchases made directly from https://cosori.co.uk/ (the official “COSORI online store”). If you purchased the product from a third-party retailer (such as Amazon), please refer to their return policies.

 

Return Conditions

  • 30-Day No-Reason Return: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase within 30 days of receiving the product.
  • The product must be returned in its original condition, including original packaging and all accessories (such as cables, chargers, and manuals), without any signs of use or damage.
  • All returns require an RMA (Return Merchandise Authorization) number. Returns must be approved by Vesync Customer Support, and the product must be sent back within 15 days of receiving the RMA number.
  • Returns beyond 30 days will only be accepted for quality-related issues under the warranty terms.
  • EXCEPTIONS: Any returned item that has been excessively worn, used, or altered will NOT be accepted for return. Returned items that show malicious and/or intentional physical damage are NOT covered by this policy.

 

Refund Policy

  • Refund Processing Time: Once your return is approved and received, Vesync will process your refund within 30 days.
  • Refund Method: The refund will be issued to the original payment method used for the purchase or other methods that you have expressly agreed (such as store credit).
  • Shipping Cost Responsibility:
    • For returns due to product defects or quality issues, Vesync will cover the return shipping cost.
    • For 30-day no-reason returns, the customer is responsible for return shipping costs, and Vesync will refund only the product price (excluding the original shipping fee, if any).
    • If a return is due to incorrect address or failure to receive the package, Vesync may offer re-delivery, but the customer must cover additional shipping costs.

 

 

WARRANTY INFORMATION

Product Name

 

Model

 

For your own reference, we strongly recommend that you record your order ID and date of purchase.

Order ID

 

Date of Purchase

 

 

VESYNC Limited Product Warranty

 

Two (2) Year* Limited Consumer Product Warranty

VESYNC (UK) LIMITED (“VESYNC”) provides a Two (2) Year Limited Warranty covering defects in material and workmanship from the date of the original purchase (“Limited Warranty Period"), provided that the product is used in accordance with the use and care instructions, under normal circumstances.

*This warranty does not limit your rights as may be mandated or granted by the applicable national or regional consumer protection laws in your region, in which cases the Limited Warranty Period is extended pursuant to the applicable requirements.

 

Warranty Coverage and Benefits

During the Limited Warranty Period and subject to this limited Warranty Policy, VESYNC may, at its discretion, offer one of the following remedies:

  1. Refund – If the purchase was made directly from the COSORI online store.
  2. Repair – Fix any defects in material or workmanship.
  3. Replacement – Provide a new or refurbished unit of equal or greater value.
  4. Store Credit – Issue store credit equivalent to the original purchase price.

 

Who is Covered?

  • This Limited Warranty only applies to the original purchaser and is non-transferable.
  • Proof of purchase and defect verification are required to claim warranty benefits.
  • Products purchased from unauthorized sellers or third-party marketplaces are not covered under this warranty.

 

What's Not Covered?

The warranty does not cover the following:

  • Normal wear and tear, including consumable parts (e.g., filters, batteries).
  • Damage caused by improper use, neglect, accidents, or failure to follow user instructions.
  • Physical damage from external factors such as drops, water exposure, lightning, or fire.
  • Unauthorized repairs, modifications, or use of non-COSORI parts.
  • Products used in commercial, rental, or unintended environments.
  • Damage exceeding the product’s original purchase price.

 

How to Claim Your Warranty

Follow these steps to initiate a warranty claim:

  1. Check the warranty period – Ensure your product is still within the valid warranty period.
  2. Gather required documents – Have a copy of your invoice, order ID, or proof of purchase.
  3. Keep the product – Do not dispose of the product before contacting us.
  4. Contact Vesync Customer Support – Obtain a Return Merchandise Authorization (RMA) number.
  5. Return the product – Send the product along with proof of purchase as instructed by customer support.

 

Sole and Exclusive Remedy

THE FOREGOING LIMITED WARRANTY CONSTITUTES VESYNC'S EXCLUSIVE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ANY BREACH OF ANY WARRANTY OR OTHER NONCONFORMITY OF THE PRODUCT COVERED BY THIS LIMITED PRODUCT WARRANTY STATEMENT. THIS LIMITED WARRANTY IS EXCLUSIVE, AND IN LIEU OF ALL OTHER WARRANTIES. NO EMPLOYEE OF VESYNC  OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY IN ADDITION TO THE LIMITED WARRANTY IN THIS LIMITED PRODUCT WARRANTY STATEMENT. 

 

Disclaimer of Limited Warranties

TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, EXCEPT AS WARRANTED IN THIS LIMITED PRODUCT WARRANTY POLICY, VESYNC PROVIDES THE PRODUCTS YOU PURCHASE FROM VESYNC “AS IS” AND VESYNC HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

 

Limitations of Liability

TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, IN NO EVENT WILL VESYNC, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR:

(a)   DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH PRODUCTS PURCHASED FROM VESYNC IN EXCESS OF THE PURCHASE PRICE PAID BY THE PURCHASER FOR SUCH PRODUCTS, OR

(b)   INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES EVEN IF VESYNC OR ONE OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES.

AND REGARDLESS OF WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

EXCEPT AS COVERED BY THIS LIMITED PRODUCT WARRANTY STATEMENT, VESYNC SHALL NOT BE LIABLE FOR COSTS ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF PRODUCTS PURCHASED FROM IT, INCLUDING, BUT NOT LIMITED TO, LABOR, INSTALLATION, OR OTHER COSTS INCURRED BY THE USER AND, IN PARTICULAR, ANY COSTS RELATING TO THE REMOVAL OR REPLACEMENT OF ANY PRODUCT.

 

Other Rights You May Have

SOME JURISDICTIONS DO NOT ALLOW FOR: (1) EXCLUSION OF IMPLIED WARRANTIES; (2) LIMITATION ON THE DURATION OF IMPLIED WARRANTIES; AND/ OR (3) EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; SO THE DISCLAIMERS IN THIS POLICY MAY NOT APPLY TO YOU. IN THESE JURISDICTIONS YOU HAVE ONLY THE IMPLIED WARRANTIES THAT ARE EXPRESSLY REQUIRED TO BE PROVIDED IN ACCORDANCE WITH APPLICABLE LAW. THE LIMITATIONS OF WARRANTIES, LIABILITY, AND REMEDIES APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS IN YOUR JURISDICTION. THIS STATEMENT OF LIMITED WARRANTY IS SUBJECT TO APPLICABLE LAWS THAT APPLY TO YOU AND THE PRODUCT. PLEASE REVIEW THE LAWS IN YOUR JURISDICTION TO UNDERSTAND YOUR RIGHTS FULLY.

 

Consumer Rights and Legal Protection

This warranty does not affect your statutory consumer rights. You may have additional legal protections under applicable laws. For more details, please consult your local Consumer Protection Agency or Trading Standards Office.

 

Changes to this policy

VESYNC reserves the right to amend the terms of this warranty policy at its discretion. However, any changes will not be retroactive and will only apply to purchases made after the updated policy comes into effect.

 

This warranty is made by:

VESYNC (UK) LIMITED

Unit G2 Havenside Industrial Estate, Fishtoft Road, Boston

England, PE21 0AH

 

CONTACT VESYNC SUPPORT

Monday - Friday: 9:00 a.m. - 5:00 p.m.

websupport.uk.cosori@cosori.com